| Voices of a Distant Star Date Added:
06-30-2003 |
The Alternate Language Track is not correct. To tell if your disc is faulty: Go to the Language menu on your disc. If the options are "English", "English with Song Subtitles" and "Japanese with English Subtitles", it's the OLD disc. If the options are "English", "Japanese with English Subtitles" and "Director's Track" (I forget exactly how this last one is worded), it's the new disc. Submitted by: Unknown |
Resolution Added: 06-30-2003 We have identified and corrected the problem with the alternate Japanese track on the Voices of a Distant Star release. If you have a Voices of a Distant Star disc you would like to replace, follow these instructions. Email ADV Customer Service at returns@advfilms.com. Use of this email address, rather than the normal Customer Service email address, will speed your claim. Include your name, email and shipping address. You will be sent a form letter to complete and a pre-addressed, pre-paid shipping envelope via UPS. Complete the form letter; put the form letter and your Voices of a Distant Star disc in the envelope; and drop it in the nearest UPS shipping box. As soon as ADV receives the old disc, a corrected disc will be shipped to you. Please be sure to complete the form fully, carefully and legibly to hasten the return process. |
![[Valid RSS]](/images/nav/rss.png){kind=small}